Privacy Policy

PRIVACY POLICY

The National White Water Centre is committed to protecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.  

Any questions regarding this Policy should be sent by email to admin@canoewales.com

This policy was last updated in November 2017.

Who are we?
Canoe Wales is the national governing body for paddlesport in Wales. We are a company limited by guarantee (no. 02478971). Our registered office is Canolfan Trywern, Frongoch, Bala, Gwynedd, Bala, LL23 7NU.

How do we collect information from you?
We obtain information about you when you use our website. This includes visiting the pages in our website, registering as a member, contacting us for information about our services, registering for an event or a course/award, or completing any surveys or forms on our website.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you join Canoe Wales online or purchase a service from us, your card information is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below. We may also collect your data of birth, gender, ethnicity, disability status, language preferences and information about the kind of paddling you normally take part in and any qualifications you hold or courses you have completed.

How is your information used?
We may use your information to:
  • process your membership; 
  • process your registration for any events, courses or awards;
  • carry out our obligations arising from any contracts entered into by you and us; 
  • analyse the composition of our membership to help us ensure we are supporting all members of the community to take part in paddlesport; 
  • seek your views or comments on the services we provide; 
  • notify you of changes to our services; 
  • send you communications which you have requested and that may be of interest to you; 
  • process a grant or job application. 
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. 

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: 
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process your membership or send you emails about Canoe Wales events). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. We will not release your information to any other third parties unless required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. In some cases, they will be acting as a data controller of your personal information.

When you are using our secure online membership system, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our members. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about upcoming paddlesport events in Wales, you can select your choices by ticking the relevant boxes situated on the form when we collect your information at the point of membership.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by accessing your personal account on our membership system and adjusting your opt-in status. If you have any trouble with this process, you can contact us at admin@canoewales.com.

How you can access and update your information
The accuracy of your information is important to us. If you change your email address, or any of the other information we hold is inaccurate or out of date, you can change this information by accessing your personal account on our membership system and changing your account profile. If you have any trouble with this process, you can contact us at admin@canoewales.com. Alternatively, you can telephone 01678 521 199.

You have the right to ask for a copy of the information Canoe Wales holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We will also use the information you provide to help us ensure that we are supporting all members of the community to take part in paddlesport in Wales. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.  

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.  

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or under
If you are aged 16 or under‚ please get your parent/guardian's permission before providing us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). This may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
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