FAQs

Frequently Asked Questions

YOUR RAFTING SESSION...

  • DO WE HAVE A GUIDE WITH US?

    Yes. You will be paddling the raft but there will also be a qualified guide with you at all times who is in control of the raft.

    Our guides have world wide experience and hold International Rafting Federation qualifications. The river here still draws them back every summer, due to our fantastic rapids.  

  • IF THERE ARE MORE THAN 6 OF US IN THE GROUP OR WE HAVE A CHILD WITH US CAN WE SWAP OVER MID-SESSION?

    No. Due to the nature of white water rafting we must insist that the same participants remain throughout as they will have to attend the safety briefing and gain a level of familiarisation with the activity and the guide as the session progresses.

  • CAN I WEAR MY GOPRO CAMERA?

    No. Unfortunately the use of Go Pros is prohibited whilst white water rafting as a safety precaution. 

    We have a photographer on site, apart from a few winter days when conditions just won't be favourable for photos.   

PREREQUISITES...

  • IS THERE A WEIGHT LIMIT?

    Yes. The maximum weight limit for activities with the NWWC is 115kg (18st), and the maximum chest size is 130cm (51in). 

  • IS THERE AN AGE LIMIT?

    Yes. Each activity has a strict minimum age. Please refer to the terms and conditions for each activity. We have no upper age limit!

  • I'VE NEVER DONE ANYTHING LIKE THIS BEFORE, DOES THAT MATTER?

    Not at all! The only pre-requisites are that you are able to swim and are physically fit. You will attend a full safety briefing before going on the water where your experienced, qualified guide will make sure everyone is happy with the commands. 

    We would recommend you have some whitewater experience or have rafted before if you're interested in the Orca Adventure, this is because it's quite a challening activity and we want you to enjoy it!

  • ARE THERE ANY PHYSICAL LIMITATIONS?

    Everyone rafting must be able to swim. We don't recommend rafting activities for people who are pregnant. 

    We don’t currently have any restrictions for people with medical conditions, but we do advise people with medical conditions to seek advice from their doctor.  The activity will involve moderate exertion and can involve falling into cold water (all be it while wearing a wetsuit) or impact from collision which might result in minor trauma.

    If you have any concerns about your specific requirements, please contact the centre on 01678 521083 to discuss your situation. 

AT THE CENTRE...

  • IS THERE ANYWHERE FOR PEOPLE TO WATCH?

    Yes. The café has a riverside terrace where you can watch the activities, there is also the Tryweryn Trail footpath along the length of the rafting course and many picnic areas dotted around the site.

  • CAN I BRING MY DOG?

    Yes, we are very dog-friendly at the Centre. Providing all dogs are kept under control, all are welcome. Please take extra care during lambing season.

  • IS THERE ANYWHERE FOR A CUP OF TEA AND A SNACK?

    Yes, we have Manon's Riverside Café on site that provides cakes, snacks and delicious hot lunches plus plenty of hot drinks should you need warming up after your session. They also serve wood fired pizzas on busy weekend days. 

EQUIPMENT...

  • WHAT DO I NEED TO BRING WITH ME?

    You should bring swimwear and a towel. If you own a wetsuit and it is suitable for rafting (i.e. long-legged) then bring that along too, it will save you hiring one. We provide boots, helmets and buoyancy aids on all our sessions.

  • DO I HAVE TO WEAR A WETSUIT?

    Yes, wetsuits are compulsory and we have a full range of wetsuits to fit a range of sizes. If you have your own wetsuit it must be long-legged and checked over by the Centre staff before your session. If you do not have your own they are available to hire at a cost of £8 per person. Wetsuit boots are included in your session price. If you'd like some tips on how to put on a wetsuit, check out our handy blog post. 

  • SHOULD I BRING MY MEDICATION WITH ME?

    If you may need your medication while you're on the raft, yes bring it with you. We can keep medications dry in our first aid kits in the rafts. 

WATER LEVELS...

  • WHAT DO YOU MEAN BY 'WATER RELEASE'?

    The Tryweryn is a dam controlled river, and Natural Resources Wales control these releases. White water rafting can only take place when there is a water release of 9 cumecs or above. For more information about the water releases on the Tryweryn visit The River page.

  • WHEN DO YOU KNOW IF THERE'LL BE A WATER RELEASE?

    We tend to find out only two to three days before the event, the best thing to do is to check the Water Information page ia few days before you are rafting. You should keep checking this page before you travel to the Centre in case of any late changes.

  • WHAT HAPPENS IF OUR SESSION IS CANCELLED BECAUSE THERE IS NO WATER RELEASE?

    You can either have a full refund or put your booking on hold until you have another date in mind.

CAN'T FIND AN ANSWER TO YOUR QUESTION? 

Drop us an email to info@nationalwhitewatercentre.co.uk or give us a call on 01678 521083 and we will be happy to help. 
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