FAQs

FREQUENTLY ASKED QUESTIONS

YOUR RAFTING SESSION...

Do we have a guide with us?  
Yes. You will be paddling the raft but there will also be a qualified guide with you at all times who is in control of the raft.

If there are more than 7 of us in our group or we have a child with us can we swap people over mid session?
No.  Due to the nature of white water rafting we must insist that the same participants remain throughout as they will have to attend the safety briefing and gain a level of familiarisation with the activity and the guide as the session progresses.

Can I wear my GoPro camera? 
Yep. We have some helmets with GoPro mounts already on them so you just need to bring the camera with you, just mention it to your guide when you meet them and they'll help you get the correct helmet. 

PRE-REQUISITES…

Is there a weight limit?
Our recommended weight limit is 115kg (18 stone)  and participants must not exceed a chest size of 130 cm (52 inches). 

Is there an age limit?
Yes. Each activity has a strict minimum age. Please refer to the terms and condition for each activity. We have no upper age limit!

I have never done anything like this before, does this matter?
Not at all! The only pre-requisites are that you are able to swim and are physically fit. You will attend a full safety briefing before going on the water where the guide will make sure everyone is happy with the commands. We would recommend you have some whitewater experience or have rafted before if you're interested in the Orca Adventure, this is because it's quite a challening activity and we want you to enjoy it!

Are there any physical limitations? 
Everyone rafting must be able to swim. We don't recommend rafting activities for people who are pregnant. If you have any concerns about your specific requirements, please contact the centre on 01678 521083 to discuss your situation. 

AT THE CENTRE…

Is there anywhere for people to watch?
The café has a riverside terrace where you can watch the activities, there is also a footpath along the length of the rafting course and many picnic areas dotted around the site.

Can I bring my dog?
Yes, we are very dog-friendly at the Centre! Providing all dogs are kept under control, all are welcome. Please take extra care during lambing season.

Is there anywhere for a cup of tea and a snack afterwards?
Yes, we have a café on site that provides all sorts of snacks and refreshments and plenty of hot tea should you need warming up after your session!

EQUIPMENT…

What do I need to bring with me?
You should bring swimwear and a towel. If you own a wetsuit and it is suitable for rafting (i.e. long-legged) then bring that along too, it will save you hiring one. We provide boots, helmets and buoyancy aids.

Do I have to wear a wetsuit?
Yes, wetsuits are compulsory and we have a full range of wetsuits to fit a range of sizes. If you have your own wetsuit it must be long-legged and checked over by the Centre staff before your session. If you do not have your own they are available to hire at a cost of £5 per person. Wetsuit boots are included with any hire. 

Should I bring my medication with me on the raft?
If you may need your medication while you're on the raft, yes bring it with you. We can keep medications dry in our first aid kits in the rafts. 

WATER LEVELS...

What do you mean by a ‘water release’?
The Tryweryn is a dam controlled river, and Natural Resources Wales controls these releases. White water rafting can only take place when there is a water release of 9 cumecs or above.

When do you know if there’ll be a water release?
We tend to find out only two to three days before the event, the best thing to do is to check this website or phone the water information line (01678 520 826) in the week before you are rafting. This is a recorded message with the latest update about the water situation. You should keep checking this line before you travel to the Centre in case of any late changes.

What happens if our session is cancelled because there is no water release?
You can either have a full refund or put your booking on hold until you have another date in mind.

Can't find an answer to your question? Email info@ukrafting.co.uk or call 01678 521083 for assistance.
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